Refund Policy
Thank you for choosing BroadFieldCommons. We strive to provide fresh, delicious pizza and a pleasant dining experience. If you are not completely satisfied with your order, we are here to help with a straightforward refund policy designed to be fair and transparent for all customers.
Eligibility for refunds
Refunds are considered for orders that show signs of incorrect or missing items, items that are cold upon arrival when delivery is expected fresh, or items that do not meet the quality standard described on our menu. To qualify, you must contact us within 48 hours of delivery and provide: order number, the items in question, and photos when applicable. We reserve the right to investigate each claim and determine eligibility based on the circumstances.
How to request a refund
To request a refund, please reach out to our customer service team at +44 20 7946 0958 or via the form on our website at broadfieldcommons.xyz. Include your order details, delivery address (Pizza Street), and a brief description of the issue. Our team will respond within 1-2 business days with a resolution plan.
Resolution options
Depending on the nature of the issue, we may offer one of the following resolutions: a replacement pie, a credit toward a future order, or a full/partial refund to the original payment method. For delivery issues caused by our service, a full or partial refund will be issued as appropriate. For dine-in or pickup orders, refunds reflect the value of the items in question. All refunds are issued in £ and credited back to the original payment method when possible.
Processing time
Approved refunds are processed within 5–7 business days after a resolution is confirmed. Credit card refunds may take additional time depending on your bank or card issuer. If you used a digital wallet or third-party payment, refunds may appear under the same method within a similar timeframe.
Non-refundable situations
Occasions such as delays caused by factors outside our control (for example, poor weather or third-party courier issues beyond our control), or minor variations in toppings due to availability of fresh ingredients, are generally not eligible for refunds. We aim to offer a goodwill solution wherever feasible, including a replacement item or store credit when appropriate.
Order adjustments and substitutions
We understand that guests may request substitutions or adjustments. If a substitution leads to a change in price, we will notify you of the updated total before completing the order. Refunds for adjustments will reflect the difference in price and be issued accordingly.
Refunds for subscriptions or memberships
For any ongoing subscription or membership, refunds are evaluated on a case-by-case basis. If a service is discontinued or a billing error occurs, we will honor a prorated refund to the original payment method for the unused portion of the term, in accordance with applicable policies.
Contact and updates
We publish updates to this policy as needed. Last updated: September 1, 2025. For questions, you can reach us at +44 20 7946 0958 or through our site at broadfieldcommons.xyz.
Geographic scope
This policy applies to orders placed from and delivered within London, United Kingdom and surrounding areas served by BroadFieldCommons. If you are contacting us from outside these areas, please note that refunds may be limited to the value of orders placed with us within our service region or as otherwise allowed by local law.
Privacy and data handling
We collect only the information necessary to process refunds and improve our service. Your personal data will be handled in accordance with our privacy policy and applicable laws. If you have questions about data safety during a refund request, contact our support team via the channels above.
Disclaimer: This policy is designed to apply to orders from BroadFieldCommons and shall be interpreted in accordance with the laws of United Kingdom.
Address for communications: Pizza Street, SW1A 2AA London, United Kingdom
Phone: +44 20 7946 0958 | Email: support via our website contact form (no direct email address is listed here).
Thank you for choosing BroadFieldCommons. We appreciate your business and are committed to making things right when they don’t go as expected.